Phone.com Reviews

Worst company if you need support then for sure you will be wasting your 2 hours. Never recommend it to anyone. Thanks to the lady - Ravinder in support, who spoiled the reputation of this company.

I really have appreciated the service and it continues to work for me very well.

I believe that most of these new VOIP companies pretend to need your business if you are a small account, but once they establish that, and you are unwilling to sign a contract for one or two years, they don't even bother to call you back.

One of the reasons Vonage has been successful is that the single-line guy is important. Anyway, they have to make money, but I hope they just tell you that right away. No one would, but they missed out on a huge opportunity because the single line call was merely a test of the service.

We were very happy with Phone.com. Fees were as described. Customer service was excellent. When we had a minor issue it was quickly resolved. I recommend this company.

Zero stars. Lost customers trying to use this. Canceled the service and STILL got billed. Do not trust this company.

Once you sign up you can't cancel. No cancel button. Their email support doesn't respond. I'm calling my credit card company to perform chargebacks now. Pain in the ass.

They will give you the runaround when you try to cancel your service!

Useless, poor quality of calls (drop out every 2 seconds despite being on 650mbps - Fast internet). Called and waited for 20 minutes to try and cancel and just gave up, no answer just repeated hold. Submitted a support message and received an automated response saying they'll be back to me in 24 hours... let's see.

If I could give them zero stars, I would. 25 minutes to answer the phone when there is a problem. These people are worthless.

My experience suggest that you should avoid them. I register for their online fax service with 2 fax number and a year of payment. One day after that my account got suspended because of "fraudulent activity" (by doing almost nothing). I called customer service and their answer is the suspension will remain and will not disclose the reason. After sometime I call them again request for my refund, they said they will not issue any refund or offer any service. It's free money for them at this point.